Hector's Moving Service - Phoenix, Arizona

susan pack

Wow! I am so impressed by the integrity, courtesy and overall ability of the trio who arrived on time this morning to expertly transport a large and heavy glass curio out of my home and into their truck in less than 45 minutes. And from the time of my initial inquiry to arrange for service was all of one day! Commendable to say the least

Nastassja Olson

The guys showed up just in time to unload for a design install and handled our inventory with great care. They were professional which is important to us as we had clients on site. I will work with this team again and will refer them to other clients needing moving services.

Mobile Tech

Appalling lack of professionalism. Entered into a contract, in writing, for $95/hr 2 men and $85 trip fee which was not cheap. I expected professionalism and reliability. Wouldn't agree to a definitive time. Gave me two hour window. Cancelled on me 20 mins before window that was quoted. He knew the address and cross streets from a prior text. Texted him again 17 mins prior to window the exact address. Son of a gun refuted our contract 15 mins before agreed to time. Caused me to incur significant fees, additional rental fees, and miss more work. Zero stars deserving. Business cannot work this way. These guys advertised they were 20 year in the business. Their conduct makes them look like 20 days in the business. Totally unacceptable.

Richard Morse

These guys dropped an antique made of cherrywood, glass and silk. They were apologetic and said they would have it fixed and returned to me. Now they won't answer my calls or emails. I just want the pieces back so that I can try to have it fixed myself but they're just ignoring me and keeping the broken pieces of the antique, which is now useless without them. Horrible people and there is no way to get in touch with them. They don't have a physical address, just a mailing address and the mobile number of a girl named Meagan who does the scheduling. Her mailbox is always full so you can't even leave a message. There is no recourse here if something goes wrong - beware.
When they didn't answer any of my calls I sent them a text message and realized that I had used them before when I saw the message history. That time they dropped an expensive wood chair bringing it to consignment and the leg snapped. I wasn't there and they never called to tell me. The consignment shop told me what happened (they saw it) and I called Hector's but they did not return my calls. If I had realized this was the same dishonest company when I scheduled my last move I wouldn't have used them again.
I don't normally write reviews but I want folks to know how terrible these people are and that when they break something they do not accept any responsibility or try to help, or worse as in my case where they won't even return the broken pieces to me.

Brenda Pearce

I wish I could give 0 stars. Our buyers gave us 3 weeks to move.They picked up our very high end furniture. some for a high end consignment store. They also charged us to pick up other high end furniture to donate. Promised to bring a donation receipt. after they loaded everything the told me they didn't have one. I called there office and they promised to mail one. It's been over a month , numerous calls and still have not sent one. ALSO, They damaged the furniture that went to the consignment store.

Scott Ferreira

Haves worked with them a few times now and they have always been professional, quick, and careful when moving. Great to work with!!

I know others seem to have had a different experience which can happen since I think they have a few different crews. Anyway, I’ve had nothing but success with them and will work with them again in the future 👍

Catalina Carrasco

Professional on time . Took great care with my furniture. Better experience than ever before. Thank you so very much. Because moving is emotional and hard. This was so nice.

Susan Goodrich

Hector's always does a nice job. They are on time and always professional.