ADT Security Services - West Valley City, Utah

Maria Trincado

Pésimo servicio al cliente, tenemos varios meses sin servicio y no envían a nadie a solucionar el problema y aún así siguen cobrando cuando nada funciona

Brittnie Tingey

DO NOT USE ADT! They are crooked and complete scammers. Their technician FRAUDULENTLY signed my name to their ridiculous contract that supposedly states they can charge $2,500 for a cancellation fee. I signed no such contract, and when I looked at this alleged contract, I saw that it was not my signature. It's not even my name - let alone my signature (I've attached a screenshot for your reference).

I haven't even had their service for a month yet, and the entire time, I have not had a working doorbell. They have given me a complete runaround from the very beginning - trying to state that I have to change my internet provider for their cameras to work properly. I then tried to cancel the initial install at that moment before any service even started; instead, the sales lady told me that my internet might work and insisted on sending out the tech anyway so that they could make that determination.

That initial tech came out and said that he could use a different set of cameras that would work with my internet provider, but he said he didn't have them on his truck. He agreed to come out on Saturday to do the install.

When he arrived, he couldn't finish the install and left me with no working cameras and no doorbell. He said he would be back on Monday to finish the job. He never came. It was about a week later that I called to inquire about the remaining installation service. They then sent a different tech out to my house to finish the install.

The doorbell stopped working THAT day. I called back, and they kept giving me 5 hour blocks to be available for another tech to come out. I explained that I can't keep taking time off work to wait around for them.

They finally agreed to give me a 1 hour time block on the 24th; however no one showed up. When I called them, they said the appointment was cancelled; however, I never cancelled the appointment. They also never told me it was cancelled. After yet another 20 minute runaround, I managed to get another appointment set up.

When that technician arrived, he argued with me about how their system is the best and the power at my house is not strong enough to support it. He also informed me I would be charged $59 per visit each time I request a technician - even though it isn't anything that I did to warrant the need for a technician. At that point I had had enough, and I decided to cancel all together. No company is worth this headache.

Attempting to cancel service is where the real fun began. That is when I was informed that I'm locked into some contract, and they would charge me $2500 for cancelling. I looked up that "Contract," and I saw that it is not even my signature. I never signed anything, and their technician clearly did.

I explained that to the sales rep, and he said it didn't matter. I asked about their 6-month money back guarantee, and he said I didn't qualify due to my low power supply.

This is the worst company to do business with, and I wouldn't recommend them to my enemy. I informed them I would contact Gephardt (which I have), and they stuck to their guns saying their fees are valid. That may or may not be true, but a fraudulent signature shouldn't be. If you are considering them, my advice would be to make sure you secure a lawyer on retainer first. Good luck!

Lisa Brady

I would give Zero stars if I could. My business had a VERY expensive system installed last week. We have had three technicians out this week. One this morning. To get a tech out today was a long fight last night with the third phone call telling us our system lost communication at 3:30 am. Have talked to customer service many times this week. Absolutely horrible. The hold message says 24 hr emergency service. That is a flat out lie. I just got told today that they can't reach the on call tech. See you next week. Tried to call our salesman Jason, voicemail. He gave us his card & said call him anytime if we have any problems. Should have kept Ring or went with Vivant. Three times cheaper. DON'T GET ADT!

Shelbee L2ivambert

ADT is seriously the worse! They took multiple payments off my card that were not authorized and then refused to give me a refund and just wanted it to stay on my account to pay for future services... Vivant is the way to go for security system!

Paul Qualls

If I could give them a negative five stars I would then again the individual that scammed my mom didn't even look like an employee there was no badge or nothing to confirm that he works for ADT I highly suggest staying away from ADT just go with a Ring or Cloud doorbell system

Samantha Anderson

Horrible customer service. They hung up on me and transferred me back and forth until I just gave up for 1 year and 9 months. I call to cancel and the guy I spoke to was absolutely rude and no help. He basically laughed and said I was still in a contract and I couldn’t cancel. He said he would just send someone out if that would make me feel better. I will be canceling and not EVER recommend this terrible place.

A monica

ADT has been acting like a bully lately.
They signed me and my emergency contact up for chat service when we didn't request it and I didn't request it. So they involved my emergency contact without my permission and starts spamming them and signed me up for something without my permission.

I had an error message on my ADT pulse app that said that the security panel had a low battery. This after a technician was out several weeks ago. ADT charged me a $25 trip charge for a new technician to come out and review what the other technician did because it was still saying that the security panel had a low battery after the previous technician had installed a new battery. So they charged me a trip charge to come and double check the technician's work since the app was giving an error message.
The app is still saying that the security panel has a low battery.

UPDATE: ADT contacted me and took care of this with their customer outreach. They reversed the fee they charged me and sent out another technician to make sure the problem is fixed. I'm satisfied with the resolution and I appreciate them taking care of it.

Shauna Sloan

I have been with ADT for 12 years and have become less and less satisfied. Expect to pay over $500 for a service call when their equipment doesn't work. We had a break-in over the weekend. The alarm had been set, but it didn't go off. Cost us thousands of dollars. I'm looking for a new company!